GRM Manual

At the Sierra Leone Land Administration Project (SLLAP), we are committed to ensuring an effective Grievance Redress Mechanism (GRM) to address any concerns or complaints related to our project activities. We strive to maintain transparency, accountability, and stakeholder participation throughout the project implementation to ensure the well-being and satisfaction of all stakeholders.

Our GRM Manual serves as a comprehensive guide outlining the process and procedures for submitting and addressing grievances and complaints. It provides clear instructions on how to report a case, the steps involved in the grievance resolution process, and the timelines for response and resolution. We encourage all stakeholders to familiarize themselves with the GRM Manual to understand their rights and responsibilities in raising concerns or complaints.

Click the lick below to download our Grievance Redress Mechanism (GRM) Manual when available online (..coming soon)

We are dedicated to creating an enabling environment where stakeholders can voice their concerns, seek resolutions, and have their grievances addressed in a fair and transparent manner. Our Grievance Redress Mechanism is designed to ensure that no genuine complaint goes unheard, and that appropriate actions are taken to address and resolve grievances. Your feedback and engagement are vital in our continuous effort to improve and uphold the highest standards of accountability and transparency in the Sierra Leone Land Administration Project.