GRM Case Reported Successfully!!!

Confirmation of Grievance Submission

Thank you for submitting your grievance report. We appreciate you taking the time to bring this matter to our attention. Your concerns are important to us, and we are committed to addressing them promptly and effectively.

We have received your submission, and a member of our team will review your report. You can expect to hear back from us within the next three working days.

Next Steps:

1. Review: Our team will thoroughly review the details of your grievance.

2. Initial Response: Within three working days, we will contact you to acknowledge receipt of your report and may request any additional information if necessary.

3. Investigation: We will conduct a thorough investigation into the matter.

4. Resolution: After the investigation, we will take appropriate action to resolve the issue and will keep you informed throughout the process.

5. Feedback: We will provide you with a summary of the actions taken and the final resolution of your grievance.

If you have any questions or need further assistance in the meantime, please feel free to contact us via Kadiatu Dumbuya on +23276829804.

Thank you again for bringing this matter to our attention. We are dedicated to ensuring a fair and satisfactory resolution.